A new dawn in collection communications is on the horizon. Text messages, e-mail, web sites, and social media are just a few of the technologies collectors want to use and consumers embrace. Artificial intelligence is now taking these channels to a whole new level. Attend this session to learn what issues collectors should be sensitive to when incorporating new communication channels into their collection strategies and learn about the CFPB’s vision for a digital collection industry.
Monday Jun 10, 2019 Wednesday Jun 10, 2020