Join our panel of distinguished speakers as they explore recent CFPB investigations and examinations and what those efforts say about how the CFPB is impacting the debt buying and debt collection industries. Although the CFPB’s public tone and tenor certainly have the “look and feel” of being different from even just a couple of years ago, the CFPB continues to be active in addressing collection practices and approaches across the consumer financial services industry. In fact, recent examinations, investigations, and the NPRM seem to suggest that the CFPB may remain as active as ever in regulating the debt buying and collection industries.
• This webinar will explore the current environment at the Bureau relating to collection examinations and investigations. Among the topics to be discussed are:
• How the Bureau continues to seek to influence the collections and debt buying industries through its supervision and enforcement activities;
• How complaints still drive CFPB priorities and what you can do to reduce potential attention;
• Observations about how the Bureau’s approach to exams and investigations has evolved;
• How to manage potential vendor risk, including effective strategies for navigating relationship with debt buyers from a compliance perspective